Troubleshooting & FAQs
When Basecamp isn't behaving, start here. Most problems come down to a browser setting, and the rest we can sort out together once you send us a few details.
Fix something that isn't working
Loading problems, sign-in emails, microphones, and VPNs.
Browser Troubleshooting·System Requirements·Why do I keep getting a new sign-in notification?·Enabling microphone access·Using Basecamp with a VPN
Send us what we need
When Support asks for a link, a screenshot, or a network log.
Help Us Help You·Create a HAR file for troubleshooting performance issues
Questions we get a lot
Not problems, just things worth knowing.