Create a HAR file for troubleshooting performance issues
During troubleshooting, our Customer Support team may ask you to send us a HAR file from your browser to diagnose performance issues or bugs in Basecamp. A HAR file provides valuable information that helps our team investigate and fix problems.
Here's how to create that file, depending on your browser:
- Open Developer Tools from the View menu > Developer > Developer Tools (or press Cmd + Option + I on Mac, Ctrl + Shift + I on Windows).
- Click the Network tab in the Developer Tools pane.
- Check Preserve Log.
- Refresh the page and reproduce the issue.
- Click the download icon ↓ at the top left of the Developer Tools pane to save the log and send it to our team.
- Enable the Develop menu by going to Safari menu > Settings > Advanced and checking Show features for web developers.
- Open the Web Inspector by going to the Develop menu and selecting Show Web Inspector (or press Cmd + Option + I).
- Click the Network tab, then click the Preserve Log option (≡ icon).
- Press Cmd + K to clear anything in the Network tab.
- Refresh the page and reproduce the issue.
- Click the Export button at the top right of the Web Inspector pane.
- From the Tools menu, go to Browser Tools > Web Developer Tools.
- Select the Network tab from the Web Developer Tools pane.
- Click the gear icon (⚙) at the top right and select Persist Logs.
- Refresh the page and reproduce the issue.
- Click the gear icon (⚙) at the top right again and select Save All as HAR.
- Press F12 to open DevTools, or go to More tools > Developer tools from the toolbar menu. If the Network tab isn't visible, click the More tools (+) button and select Network.
- From the Network tab, select Preserve log.
- Reproduce the issue.
- Click the 🟥 Stop recording network log button.
- Click ↓ Export HAR (sanitized)... and save the file.