Owner and Admin Actions

Adminland is organized around two tiers of users. Administrators manage the people and structural settings that keep the account running day-to-day. Account owners can do all of that, plus control billing, storage, and anything that affects the account as a whole.

Jump to:

• Admin actions
• Owner actions
• Transferring account ownership

To get to Adminland, click the ⚿ Adminland button on the left side of the Home page, or type "Admin" in the Jump bar and hit Enter.

Admin actions

These options are available to anyone with administrator or owner status on the account.

Manage people

Add new users, remove existing ones, update someone's info, and manage project access across the account.

Add/remove administrators

Grant or revoke administrator status for anyone on the account. Admins can promote other admins, but only owners can promote someone to owner status.

Manage groups

Create and edit groups of people to make adding multiple users to projects faster. Groups aren't a permission level — they're a shortcut for bulk access management.

Manage companies

Add, rename, or delete the companies and organizations associated with your account. This is also where you control which projects a client company can see.

Rename project tools

Change the default names for tools within projects. For example, renaming "Message Board" to "Announcements" or "Docs & Files" to "Vendor Forms."

Change message categories

Add, edit, or remove the categories available when posting to a Message Board. Categories are account-wide, so changes here apply to every project.

Move projects from Basecamp 2 to Basecamp 4

If you have projects in an older Basecamp 2 account, this is where you import them. The import tool walks you through the process step-by-step.

Merge people

If someone appears on the account twice, usually under two different email addresses, you can merge the two profiles into one. One profile is designated the winner and inherits the other's project access, to-do assignments, and reminders.

Change Ping & Chat history settings

Adjust how long Basecamp retains Ping and Chat transcripts. By default, history is kept for the life of the account.

Owner actions

Account owners have access to everything above, plus the following.

Handle billing, invoices, packages, and upgrades

Update your credit card, download past invoices, change your plan, and manage upgrades. See Handling Billing and Invoices for the full how-to.

Manage storage

Check your current storage usage, free up space, or purchase additional storage. See Manage Storage for details.

Add/remove account owners

Designate additional co-owners or remove existing ones. Having at least one co-owner is recommended. Owners are the only people who can handle billing and account-level settings, so a backup matters if you're ever unavailable.

Rename this account

Change the name of your Basecamp account as it appears across the product. Renaming the account does not change your Company name.

View everything in the trash

See a full account-wide list of everything deleted across all projects, ordered from oldest to newest. Click any item to restore it, view it, or permanently delete it.

Reassign someone's to-dos

Move all of a person's assigned to-dos to someone else, either across the entire account or within a specific project. Useful when someone leaves the team or changes roles. You'll receive an email confirmation when the reassignment is complete.

Access any project

Add yourself to any project on the account, including ones you weren't originally invited to. Admins can only access projects they've been added to, this permission is restricted to Account Owners

Export data from this account

Download a full export of your account data as HTML files. See [[ILINK: Export Your Basecamp Data]] for what's included and how Ping exports work.

Manage public items

View everything on the account that has an active public link, unpublish individual items, or unpublish everything at once.

Require two-factor authentication

Enforce 2FA for all account members. Once enabled, anyone who hasn't set up 2FA will be prompted to do so on their next login. See: 2FA instructions.

Cancel this account

Cancellation takes effect immediately. See Cancel Your Basecamp Account for what happens to your data and how to export it first.

Transferring account ownership

If the original account owner is no longer available and ownership needs to be transferred, contact the Basecamp support team. If the account is owned by a legal entity, we may require verification that the request is coming from a top-level organizational leader — and in some cases, a properly served court order. Email support to start the process.