Managing people
Administrators and account owners can make changes to a user's profile information and access from the "Manage people" page in Adminland.
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Changing someone's info
From the "Manage people" screen, click the more options ••• menu located to the right of a user's name, and select the "Edit info" option. From there, owners and admins can update their job title, company/organization, time zone, project access, and remove users from the account.
🗒️ Note: It's not possible to change another user's name or email address after they've accepted their invite. Users can make their own changes here.
Selecting project access
Click the more options ••• menu located to the right of a user's name and select "Change access" to update the projects they can access. Admins and owners can also change a user's type on the bottom this page.
🗒️ Note: To add someone to your team, update their company to the account's primary company from the "Edit info" screen.
Deactivating 2FA
If a user lost access to their 2FA app and recovery codes, an account owner or admin can turn off the 2FA enabled on their login. From the "Manage people" page in Adminland, click the more options menu ••• located to the right of the user's profile and select the "Turn off 2FA" option:
Sending a link to log in
If a new user has trouble finding their invitation, click the more options menu ••• located to the right of the user's profile, and click the "Send a link to log in" option:
Basecamp will email the new user another invitation to join your Basecamp account. The email includes a unique link they’ll use to create their user account. After that, they'll be all set to log in on a web browser or app.
🗒️ Note: New users need to accept their email invitation before they can log in.