Account Owners and ownership

Every Basecamp account starts with one owner, the person who created the account. But accounts can have multiple owners, and adding at least one co-owner is one of the most important things you can do for the long-term health of your account.

Owners are the only people who can handle billing, export data, manage storage, and cancel the account. If the sole owner is unreachable (out of the office, has left the company, or is otherwise unavailable) no one else can take care of any of those things without going through a formal support process. A co-owner costs nothing and prevents a lot of pain.

Jump to:

• What owners can do
• Adding and removing owners
• Best practices
• Transferring ownership

What owners can do

Owners have full administrative access to the account. They can do everything administrators can do, plus:

• Handle billing, invoices, packages, and upgrades
• Manage storage
• Add and remove other owners
• Rename the account
• View and restore anything in the trash
• Reassign someone's to-dos across the account
• Access any project, including ones they weren't added to
• Export all account data
• Manage public links across the account
• Require two-factor authentication for all members
• Cancel the account

For the full how-to on each of these, see [[LINK: Owner and Admin Actions]].

Adding and removing owners

From the Home page, click the ⚿ Adminland button on the left side, then select Add/remove account owners.

To add a co-owner, type their name in the Choose a person field and click Grant account owner powers.

To remove an owner, click the Revoke button next to their name.

Best practices

Add a co-owner as soon as possible. Ideally, do this when you first set up the account. The most common support request we get around ownership is from teams who can't access billing or export data because the only owner is no longer available.

Keep owner information current. If an owner leaves the organization, revoke their ownership promptly. An active owner account belonging to someone no longer with the organization is a security and billing risk.

Owners should have active, monitored email addresses. Billing notifications, storage warnings, and frozen account alerts all go to owners by email. If an owner's email address is unmonitored, those alerts won't reach anyone who can act on them.

Transferring ownership

If the sole account owner is no longer available and ownership needs to be transferred, contact the Basecamp support team.

If the account is owned by a legal entity, we'll need verification that the request is coming from a top-level organizational leader. To start, an owner or chief executive of the organization should email our support team directly. We'll ask for additional verification of identity and your relationship to the organization, and we'll confirm there are no pending ownership disputes. This process typically takes several days.

If we can't verify the legitimacy of the request, or if the current account owner disputes it, we may require a properly served court order to proceed.